The challenge
Queensland Health already had a set of caring@home modules that helped nurses train carers and families to manage symptoms and safely give subcutaneous medicines for people receiving palliative and end-of-life care at home. The content mattered, but the modules no longer reflected Queensland Health's evolving brand or how important the initiative had become.
As optional professional development, the learning had to earn people's time. The existing material needed to be reworked so it felt approachable, purposeful and easy to navigate for nurses often working in emotionally sensitive, time-critical situations, while keeping every bit of its clinical accuracy.
What we did
Working closely with Queensland Health subject matter experts, we redesigned and rebuilt the modules in Storyline around usability, accessibility and genuine engagement. We started by shaping an interactive prototype and an eLearning style guide aligned to the Queensland Health and caring@home brand, then redesigned the interface to feel calm and accessible, in keeping with the supportive nature of palliative care.
We reworked the existing content into custom hotspot interactions that encourage nurses to explore, and embedded tip sheets, clinical videos, reflective activities and knowledge checks right through the journey. Intuitive menu navigation lets learners revisit any topic or resource, personalised certificates recognise completion, and the modules were packaged for smooth LMS delivery and tracking.
The result
The redesigned caring@home modules give nurses an engaging, practical experience that supports both what they learn and how they use it with families. Clear navigation, purposeful interactions and accessible resources help them confidently prepare carers to provide compassionate care at home during one of life's hardest moments.
Beyond the modules themselves, the redesign left Queensland Health with a scalable design system and Storyline prototype, a consistent foundation the team can manage and build on internally.
