GloBug Learning ("GloBug", "we", "us") respects your privacy. This policy explains what personal information we collect, how we use and protect it, and your rights, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Who we are
GloBug Learning is an instructional design and eLearning studio based in Brisbane, Queensland, Australia. If you have any questions about this policy or your information, you can reach us at hello@globuglearning.com.au.
Information we collect
We only collect personal information that is reasonably necessary for our work. This includes:
- Information you give us. When you fill in our contact form, book a Health Check, or email us, we collect your name, email address, phone number and any details you choose to share about your project.
- Information collected automatically. When you visit our website, our hosting and analytics tools may collect standard technical data such as your IP address, browser type, the pages you view and how you arrived at the site. This helps us understand how the site is used and improve it.
How we use your information
We use your personal information to:
- respond to your enquiry and arrange a Health Check or conversation;
- provide, quote for and deliver our services;
- improve our website and understand how visitors use it; and
- send you information you have asked for, where relevant.
We do not sell your personal information, and we do not use it for purposes you would not reasonably expect without your consent.
Cookies and analytics
Our website may use cookies and analytics tools to understand traffic and usage. Cookies are small files stored on your device. You can disable cookies in your browser settings, though some parts of the site may not work as smoothly. Any analytics data is used in aggregate to improve the site.
Disclosure to third parties
We may share your information with trusted service providers who help us run our business, such as our website host, form and scheduling tools, and analytics providers. These providers are only given the information they need, and only to perform their service for us. Some of these providers may store data outside Australia. We may also disclose information where required by law.
Data security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. No method of transmission over the internet is completely secure, but we work to keep your information safe and only retain it for as long as we need it.
Accessing and correcting your information
You have the right to ask what personal information we hold about you, and to ask us to correct it if it is inaccurate or out of date. To make a request, email us at hello@globuglearning.com.au and we will respond within a reasonable time.
Complaints
If you believe we have mishandled your personal information, please contact us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.
Contact us
For any questions about this Privacy Policy or your personal information, email hello@globuglearning.com.au.